The Treatment Process

Information Package
Welcome to the HCH Clinic. We offer a detailed and unique approach to treatment of health problems using Heilkunst, a comprehensive system of medicine based on natural law principles. You can find out all about the various aspects of treatment from our New Patient Information Package.

Steps in Treatment
These are the usual steps in our treatment program for new patients:

1. Read the New Patient Information Package (NPIP). If you don't have access to a computer or are not able to access the package, we can send you a hard copy in the mail.
2. Contact the Clinic Office:
   1. If you have additional questions or need a hard copy of the NPIP, contact the HCH Clinic (613-830-8307, fax 613-830-1608 or e-mail reception@homeopathy.com). We will answer any questions that you might have about the treatment process once you have have had a chance to read the information package.
   2. If you are ready to book a consultation, call 613-830-8307, fax 613-830-1608 or e-mail reception@homeopathy.com.
3. Initial Consultations: The Clinic Office will book you several different consultations depending on your situation.
   Once you have made your appointment for the initial consultation, we will send you the New Patient Forms, to be completed and returned in advance of your appointment. In addition, we will also send you Part II of the Journey to Health, which contains a great deal of information about the process of treatment, the taking of remedies, frequently asked questions, and information on diet, nutrition, exercise and more. This information will be useful throughout your treatment program and you can discuss any aspects of it with your Practitioner or the On-Call Practitioner as-needed.
4. Group Rates: We offer special rates for couples and families. Please ask our office for details.
5. Follow-ups: We normally ask you to schedule follow-ups (contact 613-830-8307, 613-830-1608 (fax) or reception@homeopathy.com).
6. Calling the Office between consultations: The office staff are there and willing to help you with:
   1. Clarifications on dosage, remedies and simple healing reactions. (Contact the clinic at 613-830-0534, 613-830-1608 (fax) or reception@homeopathy.com)
   2. Clarifications regarding billings and changing appointments. (Contact the clinic at 613-830-8307, 613-830-1608 (fax) or reception@homeopathy.com)
   3. Discussion of more complex matters related to treatment: We have an On-Call Practitioner from Monday to Friday during working hours. All emergency and intervening issues will be handled by the Practitioner on duty that day. There is a small fee for this service and if required, the on-call Practitioner will contact your Practitioner for further guidance. Contact information is: hchoncall@homeopathy.com, 613-830-0534 (phone) and 613-830-1608 (fax).
7. Payment: We require that you provide a credit card number to the office to go into your file. You can arrange to pay by this means or to pay by cheque or if in-person by cash (including Interac).
8. Insurance: We are not covered by the Ontario Health Insurance Plan (OHIP). We do provide forms that can be submitted to your insurance company if you have an extended health plan. However, we do not control whether these forms will be accepted as policies vary from company to company and from year to year.

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